Shipping policy

All orders are same-day delivery (excluding weekends and holidays) after receiving your order confirmation email. It is the customer's responsibility to ensure the accuracy of their information. Planet Source is not responsible for customers placing wrong delivery address, You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at info@planetsourcehealth.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery. It is the customer's responsibility to ensure the accuracy of their information, Planet Source is not responsible for customers placing wrong delivery address if the item is unused and in its original condition and we will refund the full order amount minus the shipping costs for the return once it comes back to us. In the event that your order arrives damaged in any way, please email us as soon as possible at info@planetsourcehealth.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@planetsourcehealth.com